Refund policy

At Outfished™, we stand behind our gear. If something’s not right, we’ll sort it.

Change of Mind

We accept returns for change of mind within 30 days of delivery, provided:

• The item is unworn and unused

• It is in original condition

• All tags are attached

• It is returned in original packaging

Return postage costs for change-of-mind returns are the responsibility of the customer.

Once we receive and inspect the item, we’ll issue a refund to your original payment method (excluding original shipping costs).

Faulty or Incorrect Items

If your cap arrives damaged, faulty, or incorrect, we’ll make it right.

Please contact us within 7 days of receiving your order and include:

• Your order number

• A clear photo of the issue

If the item is confirmed faulty or incorrect, we will:

• Cover return postage

• Offer a replacement (subject to availability), or

• Provide a full refund

Limited Drops & Exchanges

Outfished™ runs limited production drops. Because of this, exchanges are subject to availability.

If your preferred style is sold out, we may offer:

• A refund

• Store credit

• An alternative style (if you choose)

Refund Processing

Approved refunds are processed back to your original payment method.

Please allow:

• 3–5 business days for inspection

• Additional time depending on your bank or payment provider

How to Start a Return

Email us at: hello@outfished.au 

Include your order number and reason for return.

We’ll reply with return instructions.

Non-Returnable Items

We do not accept returns on:

• Items that have been worn

• Items damaged after delivery

• Sale or clearance items (if applicable)

Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law.

If a product has a major fault, you are entitled to a replacement or refund. If the fault is minor, we may repair or replace the item.